Benefits Counseling

Providing counseling, advice, and representation on public benefits and legal issues.

How a benefits counselor can help you?

A benefits counselor answers questions regarding the application process for programs such as Medicare, Medicaid, Social Security, and Supplemental Insurance over the phone, through home visits, and presentations and enrollment events in the community. Benefits counselors and volunteers are trained and certified.

A benefits counselor may counsel and advise on:

  • Income maintenance / public benefits
  • Medical entitlements
  • Insurance such as Medicare Part D, Low Income Subsidy (Extra Help), and Medicare Savings Plan (MSP)
  • Surrogate decision making
  • Individual rights
  • Housing
  • Institutional care
  • Consumer issues
  • Advanced directives and more

Legal Assistance

Legal Assistance includes the provision of client-specific advice, counseling, and/or representation on matters involving:

  • Insurance Issues
  • Public & Private Benefits
  • Consumer Problems

Legal Awareness

Legal Awareness includes general educational and outreach events or presentations on matters involving:

  • Insurance Issues
  • Public & Private Benefits
  • Consumer Problems

All referrals must go through Information & Assistance or you can submit a referral online.