Information, Referral & Assistance

Consists of activities such as assessing the needs of the inquirer, evaluating appropriate resources, assessing appropriate response modes, indicating organizations capable of meeting those needs, providing enough information about each organization to help inquirers make an informed choice, helping inquirers for whom services are unavailable by locating alternative resources, when necessary, actively participating in linking the inquirer to needed services, and following up on referrals to ensure the service was provided.

Information, Referral and Assistance provides senior citizens and their family caregivers with:

  • Information
  • Guidance
  • Direction
  • Linkage

to appropriate community resources, programs and services. AAACT Staff advocate for services on behalf of senior citizens when the need is indicated.