Ombudsman Service

An Advocate Program For Nursing Facility and Assisted Living Residents. The Ombudsman program provides advocacy to residents of long-term care facilities based on laws, regulations and procedures. Services include:

  • Resident Rights Information
  • Volunteer Opportunities
  • Complaint Resolution
  • Assures Quality of Life
  • Monitors Development and Implementation of Laws, Regulations and Policies affecting Long-Term Care Facilities

Volunteer Opportunity

Did you know that 60% of nursing home residents do not have any family or visitors? You can advocate for nursing home residents who need a voice. The Area on Aging of Central Texas Ombudsman Program is looking for self-motivated and objective individuals to become an Ombudsman volunteer for our 7 county area (Bell, Coryell, Hamilton, Lampasas, Milam, Mills, and San Saba counties).

The Ombudsman volunteer receives training, supervision and support to identify and resolve residents’ concerns and provide services to assist residents in protecting their health, safety, welfare, and rights. Volunteers visit a nursing facility in their community at the volunteers’ convenience. The Ombudsmen volunteer also assist families and staff to obtain the highest quality of care for the resident.

If you are interested in this unique opportunity to impact and improve the lives of nursing home residents in Bell, Coryell, Hamilton, Lampasas, Milam, Mills, and San Saba counties, please call the phone number below.

254-770-2345

margaret.matthews@ctcog.org